staff notification email

Helpdesk for my helpdesk software

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wedlock
Posts: 19
Joined: Sun Feb 08, 2009 10:43 am

staff notification email

Post by wedlock »

Version of script: 2.2

hello,
currently if a customer of the staff opens a ticket one self arrives notification email to all the customers of the staff excluded same. Is possible in addition that notification email arrives to all the customers of the staff when a any customer of the staff answers? thanks.
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wedlock
Posts: 19
Joined: Sun Feb 08, 2009 10:43 am

Re: staff notification email

Post by wedlock »

help me! thank you
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Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: staff notification email

Post by Klemen »

Unfortunately such modifications require quite some work and are out of the scope of my free support here.
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