allow ticket to be submitted without subject and message

[Tech NO Babble]

Script URL:www.snowbirdbaseball.com/help-desk
Version of script:2.2
Hosting company:Tech NO Babble

What terms did you try when SEARCHING for a solution:Google and help files and looked on this forum.


I have basically used your help desk to act more like form mail as the client likes the program, I use it on www.technobabble.us. I need to allow the ticket to be sent without the subject line or message filled out.

Fantasic program and love the updated features in 2.2!

Alex

[Klemen]

In the submit_ticket.php change

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$tmpvar['subject']  = hesk_input($_POST['subject']) or $hesk_error_buffer[]=$hesklang['enter_ticket_subject'];
$tmpvar['message']  = hesk_input($_POST['message']) or $hesk_error_buffer[]=$hesklang['enter_message'];

to

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$tmpvar['subject']  = hesk_input($_POST['subject']) or $tmpvar['subject'] = '';
$tmpvar['message']  = hesk_input($_POST['message']) or $tmpvar['message'] = '';

or you can even set a default value if none is entered, like this:

Code: Select all

$tmpvar['subject']  = hesk_input($_POST['subject']) or $tmpvar['subject'] = 'Default subject';
$tmpvar['message']  = hesk_input($_POST['message']) or $tmpvar['message'] = 'Default message';

[Tech NO Babble]

Wow...that was quick..I will try that shortly!

Thanks!!

Alex

[Tech NO Babble]

That worked well. Thanks!

[Tech NO Babble]

The help desk is at www.snowbirdbaseball.com/registration-center and I have two more questions.

One if you check out the site and click register (submit ticket) you will see the message box is filled with hmtl code and words.

Option 1: Make the information to show up in the box using html and css to match the layout the client wants.

Option2: Remove the subject and message boxes and just use html and css to put the information needed in the box between the priority and beginning of custom content.

Option 3: Remove the subject and message boxes and I will put the info on other pages and have them click to agree before they get to the help desk.

Thank you for your time,

Alex Molitor

[Klemen]

Sorry, but this kind of customization is out of the scope of my free support here.

[Stephan1992]

This does not work for me.

I have created another message field, message2.
It works, but when i enter no message in the field the form will not be sent.

[KevEd]

Thanks for posting up the code, it worked perfectly.

I am trying to insert the category name into the 'subject' field automatically when a form is submitted.
Can I take the PHP code that displays the category name (which the user chose from the category dropdown) and use it to fill the subject field when it creates the email message.
This will show the support team exactly what the question is about, without having to make sense of a users' poor description.

[Klemen]

Try this: in submit_ticket.php delete

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$tmpvar['subject']  = hesk_input(hesk_POST('subject')) or $hesk_error_buffer['subject']=$hesklang['enter_ticket_subject'];

then just below

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$row = hesk_dbResult($res);

add

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$tmpvar['subject'] = hesk_getCategoryName($tmpvar['category']);

That should do it.