Problem with javascript on some pages

[m4dbra1n]

Thanks a lot Klemen and sorry for all this

But I'm not able to make it work again like in the old 2.1...

You will find an update here when I'll finish to set up the online version on my site.

Thanks again

[m4dbra1n]

Good evening Klemen,

I've finally uploaded the HESK on my site, with the same files I'm using locally, only some things are missing due to the fact I cannot copy the hesk_settings.php file.

So, if you wanna give it a try, this are what are looking for:

URL: http://just2learn.altervista.org/hesk/

USERNAME: klemen

PASSWORD: stirn

Default language is Italian, so you can see the strange problem happening in the admin settings page, but you can switch it to english.

I've just tried and switching to English seems to solve the problem...

Maybe I've just made some mistakes in the Italian text.php file? Some sintax errors? I've controlled it more and more times, but I didn't recognized anything.

While waiting for your response, best regards and thanks for the help

[Klemen]

Try using this file (I modified it to automatically add slashes to the Javascript code text):
http://www.phpjunkyard.com/extras/admin_settings.zip

[m4dbra1n]

Thanks Klemen, I'll try it ASAP to see it solves my problem.

Thanks for your help

[basile]

The problem is in the language file text.php.
I found several errors in the section:
/ * ADDED IN VERSION 0.94 Heske * /
/ * Added or modified in version 2.1 * /
I fixed the errors and now everything seems to work well.
Text.php the file can be downloaded here:
http://www.superscuola.com/helpdesk/lan ... t/text.zip

[m4dbra1n]

@ BASILE

Grazie basile, ma il tuo file text.php è vuoto.

Comunque grazie delle info, ricontrollerò il mio

[Klemen]

I assume everything works fine now?

[m4dbra1n]

Hi Klemen,

first of all, thanks for your file, it works

I don't understand what you did, but it works fine.

There's another issue I'm facing: ticket search by user name with ' character.

When I try to search for some clients with the ' character (eg. D'), the search field displays D\' after I hit the Search button; plus after some more hits, the slash number increase (D\\\\\') and it doesn't find anything: why?

[Klemen]

I'll have a look at it, probably an issue with PHP's "magic quotes" (which will, thankfully, be removed in PHP 6 ).

[Klemen]

In admin/find_ticket.php change

Code: Select all

$q = isset($_GET['q']) ? hesk_input($_GET['q']) : '';

to

Code: Select all

$q = isset($_GET['q']) ? stripslashes(hesk_input($_GET['q'])) : '';

This should fix the problem.

[m4dbra1n]

Thanks a lot Klemen! It works

You should correct it in the 2.2.1 release