Unable to login to the Admin panel

Helpdesk for my helpdesk software

Moderator: mkoch227

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mas
Posts: 2
Joined: Sat Jul 03, 2010 10:42 pm

Unable to login to the Admin panel

Post by mas »

Script URL:
Version of script: HESK 2.1
Hosting company:
URL of phpinfo.php:http://www.io-support.com/support/phpinfo.php
URL of session_test.php:http://www.io-support.com/support/session_test.php
What terms did you try when SEARCHING for a solution:

Write your message below:

Hi; when i login to the administrator panel i get page error 404. I found that the file /support/admin/admin_main.php doesn't exist on the server. This is very strange as i was able to login a few days ago with no problems; no one has access to the server.
Can someone please help or tell me when i can download admin_main.php from ?

Many Thanks
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

This is version 2.2 so you can't just download and upload - you will need to download and upgrade from version 2.1. It's quite easy actually, just follow instructions in the readme.html file under "Upgrading from old versions":
http://www.hesk.com/download.php
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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