"404 Error" On Install (Can't find install.php but

[Wizard]

Hello,

I've been at this all day. Still no luck.

I've downloaded all Hesk files to a directory called support.

When I navigate to domain.com/support/install/

I get a 404 not found error.

When I navigate to domain.com/support/install/install.php

I get the same problem.

I thought it might be an .htaccess conflict. So I uploaded a blank .htaccess file to the support and install directory. Still no luck. I'm still getting the 404 error.

So I tried re-uploading to a different directly... this time hesk/

Still no luck.

I'm running a wordpress install on the root directory. Not sure if that is what is creating the conflict.

Any ideas what's going on?

Thanks

[Wizard]

I've tried uploading a blank .htaccess file to the install directory. Still no luck.

I tried moving the hesk directory into wp-includes directory... still now luck.

Still getting the 404-not found error.

Any ideas?

thanks

[Klemen]

I never used WP so I'm not sure how their htaccess file works, but if it really is redirecting all sub-urls you will need to check with WP documentation on how to stop that for a given folder.

I would recommend creating a folder called "support" and placing a plain html file inside. Then head over to WP support and ask how you can make the file appear normally (be ignored by WP). Once you get the plain html file working you shouldn't have problems installing Hesk into the same folder.

[Wizard]

Hello,

thanks for your reply...

The problem actually was file permissions.

The default permissions when uploading the hesk files wouldn't allow wordpress to see the files.

I changed them all to 755, and it worked.

But... not sure what kind of security risks that created?