HESK 2.1 Database Setup Help

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anumangla
Posts: 2
Joined: Tue Feb 09, 2010 1:57 am

HESK 2.1 Database Setup Help

Post by anumangla »

Script URL:
Version of script:
Hosting company:Self
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

I am testing hesk2.1 and having tough time connecting it to mysql. I am using ubuntu 9.10 with PHP5, Apache2 and MySQL. I can run install script from http://localhost/hesk/install/install.php but it does not do anything when I click on "Continue to step 4". MySQL database is connecting fine. I followed the instructions from http://www.hesk.com/help/readme.html . Not sure what I am missing.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Save this code as test.php and run it on your server:

Code: Select all

<?php 
if (function_exists('mysql_connect')) 
{ 
   echo "MySQL enabled"; 
} 
else 
{ 
   echo "MySQL not enabled in PHP"; 
} 
?>
What does the output say?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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anumangla
Posts: 2
Joined: Tue Feb 09, 2010 1:57 am

Got it

Post by anumangla »

Its working. Just did the uplaod via ftp
thanks
madhu
Posts: 4
Joined: Thu Apr 29, 2010 1:28 pm

Unable to proceed to step 2 in installation

Post by madhu »

Hi,

I downloaded the hesk 2.1. and trying to install on my local Pc. i am struck at step2 only in installation page.

I tried with the code and run it. i am getting a blank page.

Please guide me where i am missing.

thanks in advance

Regards,
Madhu.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

Does this code even work on your PC if you save it as test.php?

Code: Select all

<?php 
echo 'PHP enabled';
?>
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

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madhu
Posts: 4
Joined: Thu Apr 29, 2010 1:28 pm

help desk 2.1

Post by madhu »

Hi,

Yes this is working.

Regards,
Madhu.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

But this one isn't?

Code: Select all

<?php 
if (function_exists('mysql_connect')) 
{ 
   echo "MySQL enabled"; 
} 
else 
{ 
   echo "MySQL not enabled in PHP"; 
} 
?>
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
madhu
Posts: 4
Joined: Thu Apr 29, 2010 1:28 pm

setup problem

Post by madhu »

Hi,

Yes, when i open this page in a browser. I am getting a blank page.

Regards,
Madhu.
Klemen
Site Admin
Posts: 10142
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

This just doesn't make any sense - if PHP works there is no reason why the second piece of code would return blank.

Could you give the URL to the first and second code on your server?

It would also help if you upload phpinfo and session test files and post the link to them here (these files can be found at viewtopic.php?t=138 ).
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
madhu
Posts: 4
Joined: Thu Apr 29, 2010 1:28 pm

help desk 2.1

Post by madhu »

Hi ,

I installed in Linux box. Now its working fine.

Thanks for the help and support

Regards,
Madhu.
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