possibility to enable or disable emails

[Keremde]

A possibility to "enable" or "disable" emails were nice:

send mail for category_moved. YES / NO

send mail for forgot_ticket_id. YES / NO

send mail for new_reply_by_customer. YES / NO

send mail for new_reply_by_staff. YES / NO

send mail for new_ticket. YES / NO

send mail for new_ticket_staff. YES / NO

[Klemen]

Thanks for the suggestion, will consider it for future versions.

[Keremde]

Thanks for the suggestion, will consider it for future versions.

You're welcome!

A function to Export the serachresult (admin/admin_main.php) in Excel were nice too

[Keremde]

Thanks for the suggestion, will consider it for future versions.

You're welcome!

A function to Export the serachresult (admin/admin_main.php) in Excel were nice too

and onece more.

Show tickets:
possibility to select between Date "xx.xx.xxxx" and "xx.xx.xxxx"

if we can export this search result, we have our reports

[Klemen]

A dedicated reporting feature is being worked on, should be better than quick work-arounds

[Keremde]

A dedicated reporting feature is being worked on, should be better than quick work-arounds

Hi Klemen,

yesterday you have got an order from our head of purchasing department - We will use your software as soon as possible.

Because i urgently needed this reports, i use now Microsoft-Access and ODBC, to generate the reports self.

What you think, when will you release the new version?

yours sincerely

[Klemen]

I apologize, but I really cannot give a proper release date estimate.

It pretty much depends on how much work I have at my full-time job and with my other (commercial) projects.

[Keremde]

I apologize, but I really cannot give a proper release date estimate.

It pretty much depends on how much work I have at my full-time job and with my other (commercial) projects.

Hi Klemen,

a great pitty

It´s a great System, congratulation therefor. We love to work with it. so we wait impatiently for the new release.

once more suggestion i have. if one employee are working in the backend in one ticket, the second employee should get an message, that there are already one and work within. is this possible? o lock for the second employee?

and we would like set the status self. with pull-down. From "NEW" to "In WORK" or "RESOLVED" or "REPLIED".

Were verry nice. gratings

[Klemen]

Version 2.2 will have the ability to assign tickets to a staff member, this should resolve the issue with two working on the same ticket.