Changing the Status to another value?

rhwd2003 · Post by **rhwd2003** » Wed Aug 17, 2005 2:39 pm

Does anyone know how I can change the status of the helpdesk requests to something else other tehn Open or Closed? I am wanting to change it to Paid so my staff knows which request to work on.

Also on another topic is there a way to change the timestamp to the time that the last reply was? That would make it very easy to see the most recent replied to request back from the customer so we know which one to check very quickly and the old ones who have not replied go to the bottom.

Hope this is clear, thanks alot!

Post by **Klemen** » Wed Aug 17, 2005 6:00 pm

Hi,

This is not available at the moment without editing the code. I do however have all this on my "To do" list and will be included in future releases.

Regards

rhwd2003 · Post by **rhwd2003** » Wed Aug 17, 2005 6:05 pm

can you advise clearly on how to "change the code"?

Post by **Klemen** » Thu Aug 18, 2005 3:56 pm

That would need editing the code in various files on various places, even I don't know by heart which ones and where. If I had the time it would be quicker and easier if I edited it myself, but at the moment I cannot find any time to work on these free scripts as I have other important projects to finish first. Sorry. But like said, it will be included in one of the future releases.

Regards

soopafly · Post by **soopafly** » Tue May 15, 2007 9:59 pm

Pulling this thread back from the dead. I'm looking for a way to change the status in the admin view (admin_ticket.php) by adding a "In Progress" link next to the "Close" link possibly.

I wanted to use this feature to have admins change the status from "Open" to "In progress" to prevent multiple people from taking on the same project.