Support request confirmations to non-domain email addys

[kt09]

Script URL: www.koolertek.com/support
Version of script:
Hosting company:
URL of phpinfo.php: http://www.koolertek.com/phpinfo.php
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

We're still having a problem getting support request confirmations sent to any address that isn't an @koolertek.com email address. Our programmer isn't a PHP guru, so he suggested that I inquire here with the phpinfo.php information and see if someone knew off the top of their head what to try.
I'd really like to get this up and running so I can go ahead and purchase a license...40 bucks for something like this is quite a bargain.

Thanks in advance for any help/ideas.

[Klemen]

We're still having a problem getting support request confirmations sent to any address that isn't an @koolertek.com email address.

This indicates it's a server config issue - your server doesn't allow sending mail from PHP scripts to third party domains (domains not hosted on your server).

If you have Cpanel/WHM login into WHM admin and under "Server Configuration" > "Tweak Settings" uncheck "Prevent the user "nobody" from sending out mail to remote addresses".

If you don't have WHM/CPanel you will need to contact your host and ask them to allow sending mail from PHP (user nobody) to remote addresses.


But it's 100% a server-side issue and not something we can help with.

[kt09]

Fixed, thanks.

[Petert]

Fixed, thanks.

How did you fix it? Please enlighten us with your gained knowledge.

[Klemen]

The solution is in my reply.