New Feature?

Steviebdotnet · Post by **Steviebdotnet** » Tue Dec 08, 2009 3:06 pm

Hi there,

Just a quick question.

I was thinking today, it would be great to have a "Known Issues" section on the main Hesk screen. Just under the "Submit a new ticket" and "View Existing ticket" but above the Knowledge base panel.

For example, a user logs an issue, if this is something effecting many users it can be published publicly so those who want to create a new ticket can see it's already being dealt with.

I'm just thinking of ways to cut down on duplicate tickets!

Do you think this is something that could be developed as part of the core? Or could someone code this as a modification?

Cheers

Steve

Post by **Klemen** » Tue Dec 08, 2009 3:16 pm

That's actually a good idea. I am planning to add something like a "news" section on the main page and it could be used for such messages as well.

Can't give any promises if and when this will be available though.

Steviebdotnet · Post by **Steviebdotnet** » Tue Dec 08, 2009 5:17 pm

No problem, I appreciate your busy. I'm glad you liked the idea.

In the meantime I just put together a very basic java scroller that I can update the users with. No ideal but it'll do!

I'll keep an eye on development.