How to added mail subject area TRACK ID and TICKET SUBJECT

[hollandsedrop]

/*************************************
Title:
Version: 2.1
Author:
Demo:
Download:
Website:

Short description:


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for example:

Your ticket : %%TRACK_ID%% - %%SUBJECT%% has been submitted.

[Klemen]

Please try searching old posts before posting. Similar ones:
viewtopic.php?t=1701&highlight=email+subject

viewtopic.php?t=2801&highlight=email+subject

[hollandsedrop]

hi,

this not work v2.2

help please?

[WhatPond]

First I would like to say awesome job on the Hesk help desk which will make life easier and more productive, Thank You.

I have attempted to alter the subject line to include the person’s name and the ticket number to add some personality and tracking for their sake and mine and to have it stay in the subject line throughout the email responses both customer and admin side.

I’ve been thru the forum and copied down the code to change but something goes wrong like when a customer (me testing) would submit a ticket…then view my ticket … add reply , then click submit reply the next page is blank or has a funny looking characters () on the screen. This happen on the customer side when using the add reply from new ticket and new reply to ticket.

Here is the line I have been trying to use with v 2.2
@mail($email,$hesklang['new_ticket_submitted']' - '.$trackingID ['trackid'] . ' by ' .$tmpvar['name'],$msg,$headers); (All in one line not split like it shows here)

But not sure of all the pages to change or how many places on each page to change. I have been using pages, submit_ticket , reply_ticket and admin_submit_ticket.

I’m not a programmer so I’m sure that doesn’t help.
Keep up the great work

[hezvale]

Hi ,

Where should I change as per your workaround to add Tracking ID in new ticket email subject?


Thanks