Problems with multi functioning

southernmoney · Post by **southernmoney** » Mon Sep 21, 2009 4:57 pm

Script URL: www.southernmoney.co.za
Version of script: 2.1
Hosting company: Southern Money

Message below:

We have 3 clerks to attend to our daily tickets. However, it now happens that while the one is busy to reply on a ticket then the others are too. This creats chaos. Is there a way to work around it. Is it possible that a flag can go blank while someone is working on it or the ticket flash or something like that.

Regards

jvz

Post by **Klemen** » Mon Sep 21, 2009 5:49 pm

Next version of Hesk will have an option to assign tickets, this will solve such problems.

For now the only work-around I can recommend is that the first person adds a note (like "I am working on the ticket") so when the next one opens the ticket he sees the note, even if a reply hasn't been submitted yet.

southernmoney · Post by **southernmoney** » Mon Sep 21, 2009 6:40 pm

Tx Klemen,

Look forward to it.

Regards.

jvz