How can a logged in user submit a ticket on behalf of client

sloscheider · Post by **sloscheider** » Fri Sep 11, 2009 7:04 pm

HESK is working perfectly for me - no problem just a user interface question:

I often get phone calls from end users and would like to create a ticket on their behalf. Call me stupid, it's probably obvious but the only way I can see to do it is to log out and then submit the ticket as an unknown and then log back in.

I did check the "Can add tickets to archive" option box in the Features section of my user profile but I didn't see any difference in the user interface.....

Post by **Klemen** » Fri Sep 11, 2009 7:35 pm

It's on the "to do" list. It will probably included in version 2.2 (working on it), but can't give any guarantees or say when it will be out.

sloscheider · Post by **sloscheider** » Fri Sep 11, 2009 7:42 pm

Klemen wrote:It's on the "to do" list.

Fantastic! This is a nice product - I've found keeping two browsers open, one logged in, one logged out does the trick