Is it possible to easily upload pictures, documents, attachments to the Knowledgebase section? I only see a text box that allows html code.
Also, is it possible to turn a help desk ticket into a knowledgebase article?
It seems like after going through the steps to solving someones problem, that that information should be able to be imported into the KB section for others to find.
Great product though.
Thanks.
Knowledgebase attachments/importing
Moderator: mkoch227
Knowledgebase attachments are included in version 2.1 which should be released to the general public in ... hmmm... maybe today or tomorrow!
Turning tickets directly into KB articles won't be supported at the moment so you will have to manually create them (you can copy/paste the text so you don't have to type it twice), but definitely something to be considered in the future.
Turning tickets directly into KB articles won't be supported at the moment so you will have to manually create them (you can copy/paste the text so you don't have to type it twice), but definitely something to be considered in the future.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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You should follow me on Twitter hereHelp desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools