no admin info mail

[12webmaster]

hi everybody,

i do not receive the admin info mails.

the costumer mails work fine.

do you have an idea?

i have the latest version of the script.

i check the funktion with

Code: Select all

<?php
mail('mymail@bla.com','Test','Test');
echo "Mail sent!";
?>

and it works

best regards matthias

[Klemen]

Customer e-mails use the exact same code as admin/staff e-mail so if customer notifications work admin should also. The only thing I can think of is that your SPAM filter is blocking them?

[jorn-h]

Not to hijack the thread but i have the same problem.

When a costumer make a ticket , they recive the auto replay from hesk.
But its no e-mail that give admin or staff notice that a new ticket have been submited.

To see that its not my email that get blocket i have also try to make a ticket using my e-mail adress , then i recive the auto e-mail from hesk with ticket id. Everything ok. If staff write answer i also recive it as costomer.

But as staff i dont recive anything on the same e-mail adress.
In profile its marked for give notice. Strange.

Im running HESK (with licens) on a windows wamp server.
Everything else looks like it working well.

Thanks for a great product. Hope that someone can point me in the right direction to make notice to staff and admin work.

With regards,
Jorn

[Klemen]

It must be something server-side or e-mail client side blocking the e-mails. But I am afraid I can't be of any help here as I have no idea what it could be.