How: Add more Custom field

[Edarat.Net]

Script URL: http://www.estesharat.edarat.net
Version of script: 0.94.1
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Custom field
Write your message below:

Hello,

There is 5 Custom field on the script and need to have more. Is it doable?

Thanks,

[Klemen]

Doable yes (if you know PHP and MySQL ), but requires quite some editing and is unfortunately out of the scope of my support.

[Edarat.Net]

time to think and finish


Please find below the answer:

For Example we need to make it 7
1- Edit file -> admin_settings.php

Change:

for ($i=1;$i<=5;$i++)

To be ===>

for ($i=1;$i<=7;$i++)

2- Do the same at admin_settings_save.php

3- Edit file -> admin_settings.php

Change:

if (d.s_use_custom[1].checked) {
if (d.s_custom1_use.checked && d.s_custom1_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom2_use.checked && d.s_custom2_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom3_use.checked && d.s_custom3_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom4_use.checked && d.s_custom4_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom5_use.checked && d.s_custom5_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}

To be ==>

if (d.s_use_custom[1].checked) {
if (d.s_custom1_use.checked && d.s_custom1_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom2_use.checked && d.s_custom2_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom3_use.checked && d.s_custom3_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom4_use.checked && d.s_custom4_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom5_use.checked && d.s_custom5_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom6_use.checked && d.s_custom6_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}
if (d.s_custom7_use.checked && d.s_custom7_name.value == '') {alert('<?php echo $hesklang['err_custname']; ?>'); return false;}

I just change this and I am till working on it ....

Thanks,

[Edarat.Net]

4- Edit admin_ticket.php

Change:

myMsg = myMsg.replace(/%%HESK_NAME%%/g, '<?php echo str_replace('\'','\\\'',$ticket['name']); ?>');
myMsg = myMsg.replace(/%%HESK_EMAIL%%/g, '<?php echo str_replace('\'','\\\'',$ticket['email']); ?>');
myMsg = myMsg.replace(/%%HESK_custom1%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom1']); ?>');
myMsg = myMsg.replace(/%%HESK_custom2%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom2']); ?>');
myMsg = myMsg.replace(/%%HESK_custom3%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom3']); ?>');
myMsg = myMsg.replace(/%%HESK_custom4%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom4']); ?>');
myMsg = myMsg.replace(/%%HESK_custom5%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom5']); ?>');

To be ==>

myMsg = myMsg.replace(/%%HESK_NAME%%/g, '<?php echo str_replace('\'','\\\'',$ticket['name']); ?>');
myMsg = myMsg.replace(/%%HESK_EMAIL%%/g, '<?php echo str_replace('\'','\\\'',$ticket['email']); ?>');
myMsg = myMsg.replace(/%%HESK_custom1%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom1']); ?>');
myMsg = myMsg.replace(/%%HESK_custom2%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom2']); ?>');
myMsg = myMsg.replace(/%%HESK_custom3%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom3']); ?>');
myMsg = myMsg.replace(/%%HESK_custom4%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom4']); ?>');
myMsg = myMsg.replace(/%%HESK_custom5%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom5']); ?>');
myMsg = myMsg.replace(/%%HESK_custom6%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom6']); ?>');
myMsg = myMsg.replace(/%%HESK_custom7%%/g, '<?php echo str_replace('\'','\\\'',$ticket['custom7']); ?>');

5- I think you have to check hesk_settings.inc.php to be writable during editing maybe...

I will try and come back to you ...

[Edarat.Net]

Hello,

All working well but

once you write in the new field you can't see it on the admin page

Anyhow, let us try again all

Regards,

[Klemen]

You are missing the main thing: once submitted the data must be inserted in the database. So you need to:

a) add more fields in the MySQL database

and

b) edit code in submit_ticket.php to process form fields and add insert the submitted info into the database.

Maybe this will also help:
viewtopic.php?t=1435&highlight=custom+fields

[Edarat.Net]

Yes Yes Yes,

I add on databasa => Ticket table custom6 and custom7

plus add on submit_ticket.php the following:

INSERT INTO `hesk_tickets` (
`trackid`,`name`,`email`,`category`,`priority`,`subject`,`message`,`dt`,`lastchange`,`ip`,`status`,`attachments`,`custom1`,`custom2`,`custom3`,`custom4`,`custom5`

To be ==>

INSERT INTO `hesk_tickets` (
`trackid`,`name`,`email`,`category`,`priority`,`subject`,`message`,`dt`,`lastchange`,`ip`,`status`,`attachments`,`custom1`,`custom2`,`custom3`,`custom4`,`custom5`,`custom6`,`custom7`

and

VALUES (
'$trackingID','$name','$email','$category','$priority','$subject','$message',NOW(),NOW(),'$_SERVER[REMOTE_ADDR]','0','$myattachments','$custom1','$custom2','$custom3','$custom4','$custom5'

to be ==>

VALUES (
'$trackingID','$name','$email','$category','$priority','$subject','$message',NOW(),NOW(),'$_SERVER[REMOTE_ADDR]','0','$myattachments','$custom1','$custom2','$custom3','$custom4','$custom5','$custom6','$custom7'

Thanks for support and hope that any one need to add fileds just to change the above needed.

[Klemen]

Thanks to you to for sharing the final result so other can use it too

[quicu]

Is it very different for v2.0?