Cannot attach files within hesk 2.0

[Ronald]

Below the phpinfo.php with the Document_Root in the part Environment.

http://www.ftthdordrecht.nl/helpdesk/phpinfo.php


The Hesk System/Root path in the settings of the script.
/home/strato/www/ft/www.ftthdordrecht.nl/htdocs/helpdesk

Looks good to me but i dont have much knowledge of php.

[Klemen]

Phphinfo looks fine, yes. Can you try enabling Debug mode in your settings and see if you get any new errors then?

[Ronald]

Warning: move_uploaded_file(/home/strato/www/ft/www.ftthdordrecht.nl/htdocs/helpdesk/at ... add239.jpg) [function.move-uploaded-file]: failed to open stream: No such file or directory in /mnt/web6/22/19/52036019/htdocs/ftth/dordrecht/helpdesk/inc/attachments.inc.php on line 70

Warning: move_uploaded_file() [function.move-uploaded-file]: Unable to move '/mnt/shared/tmp/phpDfaqmj' to '/home/strato/www/ft/www.ftthdordrecht.nl/htdocs/helpdesk/at ... add239.jpg' in /mnt/web6/22/19/52036019/htdocs/ftth/dordrecht/helpdesk/inc/attachments.inc.php on line 70

Above messages i get when i enable the debug mode and try to attach a file

[Klemen]

Try setting the root path in your Hesk setting to:

Code: Select all

/home/strato/www/ft/www.ftthdordrecht.nl/htdocs/ftth/dordrecht/helpdesk

or if that doesn't work change it to:

Code: Select all

/mnt/web6/22/19/52036019/htdocs/ftth/dordrecht/helpdesk

Leave the debug mode enabled while testing to see if we get any new errors.

[Ronald]

Yeah ... the second one is working perfectly ... thanks alot. To do something back i'll translate the english language into a better dutch because the dutch translation has several translations not filled-in.
I want to use the Hesk-script for managing the complaints and damages for our big FttH project here in Holland. Many thanks again ...

With kind regards,
Ronald