I would like to prevent users from deleting or marking tickets as resolved.
Can this be accomplished in the current version of the software?
Prevent users from deleting tickets
Moderator: mkoch227
Please try searing the forum before posting:
viewtopic.php?t=2486
viewtopic.php?t=2486
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allawrence
- Posts: 56
- Joined: Wed Sep 06, 2006 11:44 pm
Well, in fact I did search and was not able to find what I was looking for.
As for the link you entered that did not address my question, which perhaps was not as clear as it should have been.
Since I am still learning this software, I decidied to check out all the options I may have missed. I found the option under the users I had added. It had already been set to not allow them to delete tickets.
When I logged in as that user, the box under the list of tickets was still there (the one that you have to click to execute the deletion option). I did not test it to see if allowed me to delete (it would not) but thought because I saw it, something was amiss.
In summary, I assumed that if the option was still displayed to the user it was still available. Everyone has different styles and now have a better understanding of your style.
No harm no foul... thanks
Al
As for the link you entered that did not address my question, which perhaps was not as clear as it should have been.
Since I am still learning this software, I decidied to check out all the options I may have missed. I found the option under the users I had added. It had already been set to not allow them to delete tickets.
When I logged in as that user, the box under the list of tickets was still there (the one that you have to click to execute the deletion option). I did not test it to see if allowed me to delete (it would not) but thought because I saw it, something was amiss.
In summary, I assumed that if the option was still displayed to the user it was still available. Everyone has different styles and now have a better understanding of your style.
No harm no foul... thanks
Al