Phone number displayed incorrect after submit ticket

[ud2008]

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I have a problem, which needs to be solved soon (time limit).

As a test I've put a phonenumber into the name field of the add ticket (which is an hesk_input), after I clicked submit ticket and then display the new submitted ticket I see the phonenumber as 5 digits and not as 10 digit as it should be.
I've checked with mysql and there it is OK. Is the hesk_input not the problem for this?

By the way, the phone number is a dutch number.

Thanks

[ud2008]

Solution found, it was just renaming the field.

[southernmoney]

But lets say the phone number was incorrectly entered. Is there any way in which for example Administrators can rectify the mistake. This is actually something that happens often.

I notice that admin can edit posted messages, but not the content of the custom fields. If the content is wrong it remain on display untill resolved.

Regards