forgot_ticket_id

andrew80706 · Post by **andrew80706** » Tue Apr 14, 2009 11:14 am

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hello , I want to know where is the file forgot_ticket_id.txt be used.
I found all file ,but I can't find where the file was used.
please tell me .

Post by **Klemen** » Tue Apr 14, 2009 11:42 am

Check in the readme.html file under "Customizing e-mail messages"

andrew80706 · Post by **andrew80706** » Tue Apr 14, 2009 11:59 am

Klemen wrote:Check in the readme.html file under "Customizing e-mail messages"

sorry ,maybe i don't express my questions clearly.

my question is as below:
there are six txt files in emails folder, as i know,the two file (new ticket.txe and new_ticket_staff.txt) were called by submit_ticket.php

other txt file also were called by other *.php beside forgot_ticket_id.txt

so I don't know why the file forgot_ticket_id.txt don't be called in this programm.

Post by **Klemen** » Tue Apr 14, 2009 12:10 pm

It is in index.php, it's used as a template to send old ticket ID numbers to people who forget them (when you open help desk, go to "View existing ticket" and click "Forgot tracking ID?").

andrew80706 · Post by **andrew80706** » Tue Apr 14, 2009 12:19 pm

Klemen wrote:It is in index.php, it's used as a template to send old ticket ID numbers to people who forget them (when you open help desk, go to "View existing ticket" and click "Forgot tracking ID?").

thank you very much ,I have found .