Removing Subject Field

ISO Retail · Post by **ISO Retail** » Thu Apr 02, 2009 10:01 pm

Using the most recent version of PHP

Was wondering how we could remove the subject field from the support ticket. Already tried to modify the ticket.php field and the index.php files with no success. Any help would be appriciated. Thank you guys.

Post by **Klemen** » Fri Apr 03, 2009 12:54 pm

To completely remove it would require quite some work. I would recommend that you remove the subject input field in the "index.php" file and in the submit_ticket.php change

Code: Select all

$subject  = hesk_input($_POST['subject']) or $hesk_error_buffer[]=$hesklang['enter_ticket_subject'];

to a default value which will be the same to all tickets, for example

Code: Select all

$subject  = "Click here to view";

ISO Retail · Post by **ISO Retail** » Tue Apr 07, 2009 3:21 am

I did more then just buy you a beer. I bought the program. Thank you so very much. Your software is great, your assistance is remarkable. One that really takes dedication to your worka nd business.

ISO Retail · Post by **ISO Retail** » Tue Apr 07, 2009 3:32 am

Worked like a charm. This guy is a programming god!

Post by **Klemen** » Tue Apr 07, 2009 2:32 pm

Glad it worked for you and thanks for supporting my work by purchasing a license!