Last Replier

vahid · Post by **vahid** » Thu Apr 02, 2009 3:22 am

Hi there,

How can I have the username under the "Last replier" column instead of "Staff" and "Customer" ?

The reason is that we are several users and each of us want to know who has already replied to tickets. Just Staff and Customer is not enough.

Thanks for your time and considerations.

Best regards,
Vahid

Post by **Klemen** » Thu Apr 02, 2009 5:02 pm

This would require to rethink and redesign the database structure a bit. Something worth thinking about for future features, but not something I can help here with I'm afraid.

vahid · Post by **vahid** » Thu Apr 02, 2009 5:05 pm

Klemen wrote:This would require to rethink and redesign the database structure a bit. Something worth thinking about for future features, but not something I can help here with I'm afraid.

Thanks for your reply.

I don't think it needs any changes on the DB. It just needs to call the usernames on the admin home page in the same way that it shows usernames on the users page.

Post by **Klemen** » Thu Apr 02, 2009 5:25 pm

Actually it does because each ticket needs to have the ID number of user last replied stored somewhere.

Although many changes requested by users seem minor and simple you need to understand there are also other things/situations to consider (for example as seemingly unimportant situations as what happens when the user with that ID doesn't exist anymore, etc.), especially if several correlated changes are planned for next version.