custom fields not reset after submiting

[ud2008]

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I've added a couple of custom fields and when I submit a ticket, then when I want to add a new ticket the custom fields are still filled and not reset.

How can I reset them?

I already tried the suggestion Klemen made in topic below:
viewtopic.php?t=1519&highlight=reset+custom+fields

But this didn't solve anything.

[Klemen]

Try adding

Code: Select all

unset($_SESSION); 

above

Code: Select all

require_once(HESK_PATH . 'inc/header.inc.php');

in the submit_ticket.php file.

[ud2008]

Tried it, but result is still the same.

What else could it be

[MOB]

Yes, I am also having the same problem. I am using Mozilla Firefox.

Update:

It seems to happen when I am logged in as an Admin and when I am just testing the ticket system. Hmm? After I log out and close the page on my browser, it seems to return back to normal.

[Klemen]

Your customers won't be logged in as administrators. So it works fine if you just access the customer interface? Test it by closing all browser windows and submitting a ticket as a customer.