Unable to login as Administrator

[yehey_mar]

Script URL:
Version of script: hesk093
Version of PHP: PHP 5.0.4
Hosting company:
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Hello,

I cannot seem to login as Administrator using the password "admin" as you have mentioned from the readme.htm. I was able to create tickets and the email functionality works great.

Here is the message received from the Apache error log:
[client X.X.X.X] PHP Warning: Invalid argument supplied for foreach() in /data/hesk/inc/common.inc.php on line 180, referer: http://X.X.X.X:8181/admin.php

Any help will be greatly appreciated!!!

[Klemen]

Please give me the URL of your script, I need to check this myself to see if there is something wrong with your session handling.

Regards

[yehey_mar]

Hi Klemen,

Unfortuntately, the site is behind a firewall so I don't think you will be able to view it at all. Is there a particular file or could you recommend any things I need to look into to solve the problem? Thanks so much in advance!

[Klemen]

Hi,

There are 2 things to check the way I see it now:

1. Check if your session handling is working with this file:
http://www.phpjunkyard.com/extras/session_test.zip

2. Login to your MySQL administration (probably phpMyAdmin?) and see if you have any inserts in the "hesk_categories" database. Should be at least one category there.

Regards

[Klemen]

Also I never tested Hesk with PHP 5, but I don't think that is the issue.

[yehey_mar]

Hi Klemen...

Thanks for your reply...

BTW, here is what I have for the tables:

mysql> show tables;
+-----------------+
| Tables_in_hesk |
+-----------------+
| hesk_categories |
| hesk_replies |
| hesk_tickets |
| hesk_users |
+-----------------+
4 rows in set (0.00 sec)


mysql> select * from hesk_users
-> ;
+----+---------------+------+---------+-----------+---------------------+----------------------------------------------------------------------+------------+--------+
| id | user | pass | isadmin | name | email | signature | categories | notify |
+----+---------------+------+---------+-----------+---------------------+----------------------------------------------------------------------+------------+--------+
| 1 | Administrator | admin | 1 | Your name | you@yourwebsite.com | Best regards,

Your name
Your website
http://www.yourwebsite.com | | 1 |
+----+---------------+------+---------+-----------+---------------------+----------------------------------------------------------------------+------------+--------+
1 row in set (0.01 sec)


The session_test.php resulted in the output:
Session started successfully!

If I type in the wrong password, I get the wrong password information and gives me back the admin.php page. If I type in the correct password, it says:
"Login
Your session has expired, please login using the form below."

The same message appears from the Apache error log:

[client X.X.X.X] PHP Warning: Invalid argument supplied for foreach() in /data/hesk/inc/common.inc.php on line 180, referer: http://X.X.X.X:8181/admin.php


Please help! Thanks in advance!

[Klemen]

What do you get for

mysql> select * from hesk_categories

?

What kind of server/OS are you on?

[yehey_mar]

Hi Klemen...

Sorry I forgot to add the hesk_categories table: Here it is:

mysql> select * from hesk_categories;
+----+---------+
| id | name |
+----+---------+
| 1 | Default |
+----+---------+
1 row in set (0.00 sec)


I am using the following:

OS: Solaris 9
Webserver: Apache 2.0.54

Thanks in advance!

[Klemen]

Perhaps it could be because the OS? I have only tested Hesk on Unix and Windows?

Try manually adding another category into hesk_categories table, for example:

INSERT INTO hesk_categories (id, name) VALUES (2, 'test');

In the slight chance that it works after addin this make sure you always keep at least 2 categories in hesk.

Let me know.

Regards

[Klemen]

Nah, forget that, the error from the log file is just a Warning, the script isn't breaking because of that.

Seems like this must be an error with handling sessions.

Can you try installing PHP 4.3.13 and see if it works with that version for you?

[yehey_mar]

Thanks!... I will try that.