I created a few questions and answered them. The questions appear on the home admin page, but do not appear in the Knowledgebase. Do I have to manually ID them to appear in the end user knowledgebase. If yes, how do I do that.
Also, some buttons do not work and their tags appear to be trying to direct back to my PC C drive. For example, when I hover over the profile button in admin it show the following target. ( file:///C:/Documents%20and%20Settings/Bob%20Root/My%20Documents/Software/HESK%20-%20Help%20Desk/inc/index.php?a=logout )
Script URL: http://www.keys-soap.com/hesk/admin
Version of script: 2.0
Hosting company:EWD
URL of phpinfo.php:
URL of session_test.php:
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Q&A to Knowledgebase & bad button links?
Moderator: mkoch227
Did you post the articles using the "Knowledgebase" link in the admin panel? You can't make tickets articles, you need to post knowledgebase articles in the admin panel by clicking the mentioned link.
Also make sure articles as well as article categories are marked as "published".
Also make sure articles as well as article categories are marked as "published".
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Thanks for the response.
I understand now. I will see if I can make it work for us. We hoped to have something that we could publish to a FAQ list with a click. We are not using this as a trouble ticket, but more like a categorized FAQ generator.
I must admit some frustration because I have purchased a couple of FAQ software packages (FAQ-Pro etc) that claim to do what I want. Both would not send email notifications or followup emails and i could not get any tech support to help. Yours actually works better and I assumed because of the other products I have tested that it would convert questions and answers to FAQ's. Maybe a good next feature to add.
Again, thanks for the response.
Regards,
Bob
I understand now. I will see if I can make it work for us. We hoped to have something that we could publish to a FAQ list with a click. We are not using this as a trouble ticket, but more like a categorized FAQ generator.
I must admit some frustration because I have purchased a couple of FAQ software packages (FAQ-Pro etc) that claim to do what I want. Both would not send email notifications or followup emails and i could not get any tech support to help. Yours actually works better and I assumed because of the other products I have tested that it would convert questions and answers to FAQ's. Maybe a good next feature to add.
Again, thanks for the response.
Regards,
Bob