Email to Staff contain text/reply content?

MPH2008 · Post by **MPH2008** » Thu Mar 05, 2009 12:04 pm

Hi there,

Without wanting to adjust HESK too severely, is it possible to modify the email submission to include ticket content for initial ticket submissions and also for follow-up replies from staff?

Thanks in advance

Post by **Klemen** » Thu Mar 05, 2009 4:38 pm

I'm afraid that is too much work, but the good news is something like this is planned for a future release. Don't ask me when

MPH2008 · Post by **MPH2008** » Wed Mar 11, 2009 3:31 pm

Klemen wrote:I'm afraid that is too much work, but the good news is something like this is planned for a future release. Don't ask me when

You clearly need more beer!

I think I phrased my request wrong - I meant to ask:

Is it possible to have the automated ticket update email to include the message that was added?

Also, is it possible to email the people subscribed to that category with the ticket message?

Cheers!

Post by **Klemen** » Wed Mar 11, 2009 6:33 pm

I did understand what you meant, the thing is there are a number of considerations and problems to be solved before this is both usable and safe. Like said, it is planned and will probably be included in the next version.