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[mke1981]

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[mke1981]

i have installed this software and its grate, i just have one problem
when someone submits a ticket and uses an email address the ends in @freshfieldsrescue.org.uk they dont recive any emails saying that they have submitted a ticket or recive one when a reply has been sent. have i set something up wrong i have looked in the forum but cant find any answers

i have installed it here http://www.freshfieldsrescue.org.uk/help

thanks

[Klemen]

Hi,

Three possible problems the way I see it:

1. ONLY @freshfieldsrescue.org.uk RECEIVES E-MAILS

Your server is setup to only allow sending e-mails from "nobody" (scripts) to local domains. Consult your hosting company

1. ONLY @freshfieldsrescue.org.uk DOESN'T RECEIVE E-MAILS

Something is blocking the e-mails, maybe SPAM filter? Try looking inside your SPAM/Junk box

2. NO E-MAILS BEING SENT

Hesk uses standard PHP mail() command so if sending e-mail doesn't work something is wrong with that. Check if you have correct e-mail settings in your php.ini file (SMTP for windows and Sendmail for Linux server). If you don't have root access to the server check with your hosting company and see if they have disabled the mail() php command.

Regards

[mke1981]

it seams to be ONLY @freshfieldsrescue.org.uk DOESN'T RECEIVE E-MAILS

i have checked my spam setting and there is nothing in the spam box. do you have any other suggestions ?

[Klemen]

Check with your hosting company for any errors in the mail queue. Can't think of anything obvious that could be wrong if it works for all other e-mails.