PHPJunkyard support forum

Posted: **Sat Jun 17, 2006 11:40 pm**

Hi Guys

We are closing for a brief holiday and I wish to suspend the option of a customer reply to any open tickets. I can easily disable the whole helpdesk but that way our customers wont be able to view their tickets.

I just want to disable the ablity for people to submit new tickets or reply to tickets while we are closed.

Any help would be great as we close tommorrow!

Posted: **Sun Jun 18, 2006 4:33 pm**

In ticket.php delete lines 160-170:

Code: Select all

<form method="POST" action="reply_ticket.php">
<p align="center"><?php echo $hesklang['message']; ?>: <font class="important">*</font><br>
<textarea name="message" rows="12" cols="60"></textarea></p>
<p align="center"><input type="hidden" name="orig_id" value="<?php echo $ticket['id']; ?>">
<input type="hidden" name="orig_name" value="<?php echo $ticket['name']; ?>">
<input type="hidden" name="orig_track" value="<?php echo $trackingID; ?>">
<input type="submit" value="<?php echo $hesklang['submit_reply']; ?>" class="button"></p>

</form>

And write something like "Replies not possible at the moment".

PHPJunkyard support forum

Closing for holidays, how to turn off reply function?

Closing for holidays, how to turn off reply function?