PHPJunkyard support forum

HESK version 3.5.2

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Hello , I'm working in the free version of Hesk. I wonder if there any way to modify name of some status through admin panel or code or db

You can create custom statuses in Admin panel > Tools > Statuses.

Built-in statuses can be renamed using custom-text.php:
https://www.hesk.com/knowledgebase/index.php?article=88