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Hi,
I followed the procedure you suggest in order to setup imap fetching.

• Tested IMAP server connection= OK;

• Launched file hesk_imap.php?key=xxxxxxxxxxxx

I get a blank page with the following message: #!/usr/bin/php -q

What should I do at that point?

Regards
Orazio

Try turning "Debug mode" on in Admin > Settings > Help desk and run the test again. What does it say now?

this is the answer:

#!/usr/bin/php -q
Connected to the IMAP server "xxxxxxxxxxxxxxxxxxxxxxxxx".
No unread messages found.
Disconnected from the IMAP server.

Seems that everything is ok. The page which shows the message only appear when I exceute the script directly, should not be visible when the same is execeuted by a cron job. Am I correct?

Orazio

Correct, and for Cron job you should turn Debug mode OFF.

Perfect!
Thank you.
Orazio