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Edit Customers without email-address is not possible

Posted: Thu Mar 06, 2025 11:13 pm
by lepool
We use Hesk 3.5.2 .
No email address is used for customers in our configuration. In this case, it is not possible to edit customers as a result of a check for double email addressing in function "update_user()" in "manage_customers.php" . If i try to modify a customer , then the result is "A customer with this email already exists" .

Thanks for the great Job.
Lepool

Re: Edit Customers without email-address is not possible

Posted: Fri Mar 07, 2025 9:59 am
by Klemen
I confirm 3.5.2 with emails disabled is not working correctly. We will fix this and push an update in the following days.

Re: Edit Customers without email-address is not possible

Posted: Fri Mar 07, 2025 1:33 pm
by Klemen
Can you try this and see if it fixes your issue?

1. BACKUP your existing Hesk database
2. upload these files: https://hesk.com/extras/hesk3/hesk352_c ... _email.zip

Then please check:
- can you edit a customer now
- can you submit tickets without an email from customer side
- can you submit tickets without an email from admin side

Re: Edit Customers without email-address is not possible

Posted: Sat Mar 08, 2025 11:42 am
by lepool
Hi Klemen,
my tests was running successfully.

Thanks for your rapid solution.
Lepool

Re: Edit Customers without email-address is not possible

Posted: Sat Mar 08, 2025 2:47 pm
by Klemen
Thank you for confirming.

Hesk 3.5.3 has been released now and this fix is included.