PHPJunkyard support forum

Pessoal estou em teste com o sistema pois quero obter o na nuvem, estou com um erro aqui que nao consigo retirar

quando é aberto um chamado ele aparece esse erro

Observação

Não foi possível enviar notificações por e-mail. Por favor notifique o administrador em admin@megatera.com.br

os emails esta funcionando normalmente mas mesmo assim essa mensagem aparece na tela quando terminar de abrir o chamado
enviarei o link para voces fazerem teste
https://megatera.com.br/help/submit_ticket.php?submit=1

abre um chamado que a mensagem de observação vai aparecer. preciso remover essa mensagem.

Hi,

1. Go to your Hesk admin panel > Settings > Help desk
2. Under "Features" find "Debug mode", enable it and save changes
3. try submitting a support ticket again

What does the error message say now?

(when done testing, turn Debug mode OFF again)

Observação

Não foi possível enviar notificações por e-mail. Não foi possível enviar a mensagem para: diessy@megatera.com.br

Erro: SMTP Error: The following recipients failed: diessy@megatera.com.br: No Such User Here





2025-02-11 22:38:46 SERVER -> CLIENT: 220-br792.hostgator.com.br ESMTP Exim 4.96.2 #2 Tue, 11 Feb 2025 19:38:46 -0300 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.<br>
2025-02-11 22:38:46 CLIENT -> SERVER: EHLO megatera.com.br<br>
2025-02-11 22:38:46 SERVER -> CLIENT: 250-br792.hostgator.com.br Hello megatera.com.br [50.116.87.163]250-SIZE 52428800250-8BITMIME250-PIPELINING250-PIPECONNECT250-AUTH PLAIN LOGIN250 HELP<br>
2025-02-11 22:38:46 CLIENT -> SERVER: AUTH LOGIN<br>
2025-02-11 22:38:46 SERVER -> CLIENT: 334 VXNlcm5hbWU6<br>
2025-02-11 22:38:46 CLIENT -> SERVER: [credentials hidden]<br>
2025-02-11 22:38:46 SERVER -> CLIENT: 334 UGFzc3dvcmQ6<br>
2025-02-11 22:38:46 CLIENT -> SERVER: [credentials hidden]<br>
2025-02-11 22:38:46 SERVER -> CLIENT: 235 Authentication succeeded<br>
2025-02-11 22:38:46 CLIENT -> SERVER: MAIL FROM:<admin@megatera.com.br><br>
2025-02-11 22:38:46 SERVER -> CLIENT: 250 OK<br>
2025-02-11 22:38:46 CLIENT -> SERVER: RCPT TO:<admin@megatera.com.br><br>
2025-02-11 22:38:46 SERVER -> CLIENT: 250 Accepted<br>
2025-02-11 22:38:46 CLIENT -> SERVER: RCPT TO:<rodrigoitaqui@hotmail.com.br><br>
2025-02-11 22:38:46 SERVER -> CLIENT: 250 Accepted<br>
2025-02-11 22:38:46 CLIENT -> SERVER: RCPT TO:<diessy@megatera.com.br><br>
2025-02-11 22:38:46 SERVER -> CLIENT: 550 No Such User Here<br>
2025-02-11 22:38:46 SMTP ERROR: RCPT TO command failed: 550 No Such User Here<br>
2025-02-11 22:38:46 CLIENT -> SERVER: DATA<br>
2025-02-11 22:38:46 SERVER -> CLIENT: 354 Enter message, ending with "." on a line by itself<br>
2025-02-11 22:38:46 CLIENT -> SERVER: Date: Tue, 11 Feb 2025 19:38:46 -0300<br>
2025-02-11 22:38:46 CLIENT -> SERVER: To: admin@megatera.com.br, rodrigoitaqui@hotmail.com.br, diessy@megatera.com.br<br>
2025-02-11 22:38:46 CLIENT -> SERVER: From: Help Mega Tera <admin@megatera.com.br><br>
2025-02-11 22:38:46 CLIENT -> SERVER: Reply-To: Help Mega Tera <admin@megatera.com.br><br>
2025-02-11 22:38:46 CLIENT -> SERVER: Subject: [#564-LA4-GEWW] Novo chamado: fsf<br>
2025-02-11 22:38:46 CLIENT -> SERVER: Message-ID: <542X8TUZ9aoSALaSavfJj0HsWHDtL1Cu7TjJMFXZiU@megatera.com.br><br>
2025-02-11 22:38:46 CLIENT -> SERVER: MIME-Version: 1.0<br>
2025-02-11 22:38:46 CLIENT -> SERVER: Content-Type: multipart/alternative;<br>
2025-02-11 22:38:46 CLIENT -> SERVER: boundary="b1=_542X8TUZ9aoSALaSavfJj0HsWHDtL1Cu7TjJMFXZiU"<br>
2025-02-11 22:38:46 CLIENT -> SERVER: Content-Transfer-Encoding: 8bit<br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: --b1=_542X8TUZ9aoSALaSavfJj0HsWHDtL1Cu7TjJMFXZiU<br>
2025-02-11 22:38:46 CLIENT -> SERVER: Content-Type: text/plain; charset=UTF-8<br>
2025-02-11 22:38:46 CLIENT -> SERVER: Content-Transfer-Encoding: 8bit<br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: Olá,<br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: Um novo chamado foi enviado. Detalhes do chamado:<br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: Assunto do chamado: fsf<br>
2025-02-11 22:38:46 CLIENT -> SERVER: Código de identificação: 564-LA4-GEWW<br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: Você pode gerenciar este chamado aqui:<br>
2025-02-11 22:38:46 CLIENT -> SERVER: https://megatera.com.br/help/admin/admi ... resh=49331 <br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: Atenciosamente,<br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: Help Mega Tera<br>
2025-02-11 22:38:46 CLIENT -> SERVER: https://megatera.com.br <br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: --b1=_542X8TUZ9aoSALaSavfJj0HsWHDtL1Cu7TjJMFXZiU<br>
2025-02-11 22:38:46 CLIENT -> SERVER: Content-Type: text/html; charset=UTF-8<br>
2025-02-11 22:38:46 CLIENT -> SERVER: Content-Transfer-Encoding: 8bit<br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: <p>Olá,</p><br>
2025-02-11 22:38:46 CLIENT -> SERVER: <p>Um novo chamado foi enviado. Detalhes:</p><br>
2025-02-11 22:38:46 CLIENT -> SERVER: <p>Assunto: fsf</p><br>
2025-02-11 22:38:46 CLIENT -> SERVER: <p>ID: 564-LA4-GEWW</p><br>
2025-02-11 22:38:46 CLIENT -> SERVER: <p>Você pode gerenciar este chamado por aqui:<br /><a href="https://megatera.com.br/help/admin/admi ... /a></p><br>
2025-02-11 22:38:46 CLIENT -> SERVER: <p>Atenciosamente,</p><br>
2025-02-11 22:38:46 CLIENT -> SERVER: <p>Help Mega Tera<br /><a href="https://megatera.com.br">https://megatera.com.br</a></p><br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: --b1=_542X8TUZ9aoSALaSavfJj0HsWHDtL1Cu7TjJMFXZiU--<br>
2025-02-11 22:38:46 CLIENT -> SERVER: <br>
2025-02-11 22:38:46 CLIENT -> SERVER: .<br>
2025-02-11 22:38:46 SERVER -> CLIENT: 250 OK id=1thyty-002UPn-1W<br>
2025-02-11 22:38:46 CLIENT -> SERVER: QUIT<br>
2025-02-11 22:38:46 SERVER -> CLIENT: 221 br792.hostgator.com.br closing connection<br>
SMTP Error: The following recipients failed: diessy@megatera.com.br: No Such User Here<br>

diessy@megatera.com.br is probably a non-working email address that one of the staff members has (Admin panel > Team)

resolvido


obrigado. pode fechar esse post.


Att