[SOLVED] HESK 3.5.1 - submitting new articles in knowledgebase leads to a white page
Posted: Sun Dec 29, 2024 5:03 pm
Script URL:
Version of script: 3.5.1
Hosting company:
URL of phpinfo.php: 7.4.33 (MySQLi)
URL of session_test.php:
What terms did you try when SEARCHING for a solution: knowledgebase (in subjects only)
Write your message below:
hello I have successfully created tickets categories and created the first ticket
now I switched to the knowledgebase section
- I can create new knowledgebase categories and they are listed correctly
- I can TRY to add a new article and the creation page/form appears
- But when I click to save the new article it goes to https://the-url-of-my-site/admin/manage ... gebase.php and the page is totally empty , or totally white if you prefer and with developers tool I see error 500
- then I go back to the knowledgebase and I see that the article is not existent/saved
adding the usual debug code at top of the script
kind suggestion , edit your support page https://www.hesk.com/knowledgebase/inde ... rticle=113 and suggest to add my code
it shows this message
any hint or idea about the behavior?
Noticed now
editing email templates in plain text works
editing email templates in rich text HTML , leads again to error 500
Version of script: 3.5.1
Hosting company:
URL of phpinfo.php: 7.4.33 (MySQLi)
URL of session_test.php:
What terms did you try when SEARCHING for a solution: knowledgebase (in subjects only)
Write your message below:
hello I have successfully created tickets categories and created the first ticket
now I switched to the knowledgebase section
- I can create new knowledgebase categories and they are listed correctly
- I can TRY to add a new article and the creation page/form appears
- But when I click to save the new article it goes to https://the-url-of-my-site/admin/manage ... gebase.php and the page is totally empty , or totally white if you prefer and with developers tool I see error 500
- then I go back to the knowledgebase and I see that the article is not existent/saved
adding the usual debug code at top of the script
Code: Select all
ini_set('display_errors', 1);
ini_set('display_startup_errors', 1);
error_reporting(E_ALL); it shows this message
Code: Select all
Fatal error: Uncaught Error: Class 'HTMLPurifier' not found in /web/htdocs/my-URL/home/inc/htmlpurifier/HeskHTMLPurifier.php:16
Stack trace:
#0 /web/htdocs/my-URL/home/admin/manage_knowledgebase.php(2112): require()
#1 /web/htdocs/my-URL/home/admin/manage_knowledgebase.php(73): new_article()
#2 {main} thrown in /web/htdocs/my-URL/home/inc/htmlpurifier/HeskHTMLPurifier.php on line 16Noticed now
editing email templates in plain text works
editing email templates in rich text HTML , leads again to error 500