PHPJunkyard support forum

Posted: **Mon Aug 19, 2024 1:26 pm**

Guys, I need help.

In hesk, it generates the trackID, which is equivalent to the ticket protocol. However, this is being generated in this standard: "78R-ZPR-XT2M". Would I be able to adjust the system code so that it only generates numbers in the trackID? For example: "2607902".

Posted: **Mon Aug 19, 2024 8:22 pm**

There is no built-in way of doing it. You (a PHP developer) would need to customize the code that generates tracking IDs.

This was discussed a couple of times already on the forum, please try searching old posts for details about this.

PHPJunkyard support forum

Change the trackID, leaving the default so that it is just numbers

Change the trackID, leaving the default so that it is just numbers

Re: Change the trackID, leaving the default so that it is just numbers