Call opening email no longer arrives

[marcella]

Hello, we have the free version and every time someone opened a ticket, an email would arrive to the user who opened the ticket about the status, but now it no longer arrives, has there been an update?

[Klemen]

Hi,

Nothing has changed in Hesk (there is also no way for us to make changes to Hesk on your server; there is no "auto-update").

Your server is the one responsible for sending emails, not Hesk, so something has changed on the server.

Here are a few things you can try:
https://www.hesk.com/knowledgebase/?article=25
https://www.hesk.com/knowledgebase/?article=99