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Script URL:
Version of script: hesk 3.4.5
Hosting company: local host
URL of phpinfo.php:
URL of session_test.php:
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How to add ticket first response time column in hesk ticket list

Unfortunately the "first response" time column is not available for selection; you would have to custom-code that in.

Anybody please help me to add first response column modification

Which file I have to modify for this ?

The columns are printed in /inc/ticket_list.inc.php

Unfortunately such customizations are outside of the scope of our support, so you will need to tackle it yourself or get help from a PHP developer.