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Hello.
A strange error occurred today.
When submitting a request with the Russian language interface set, the error "Invalid E-Mail file" appears, while the ticket is still sent to the support service.
However, if the interface language is switched to English, the error does not occur.

Where exactly does this error appear? What exactly does it say?

Klemen wrote: Wed Apr 24, 2024 6:06 am Where exactly does this error appear? What exactly does it say?

When submitting a new ticket, after clicking the "Send ticket" button, a window appears with the error message: "Invalid email file" displayed in the top corner.
This issue occurs for both clients and administrators when submitting a new ticket.

If the "Send client email notification" checkbox is unchecked, the error also does not occur.

$hesklang['inve']='Invalid email file';

shddcit wrote: Wed Apr 24, 2024 6:18 am

Klemen wrote: Wed Apr 24, 2024 6:06 am Where exactly does this error appear? What exactly does it say?

When submitting a new ticket, after clicking the "Send ticket" button, a window appears with the error message: "Invalid email file" displayed in the top corner.
This issue occurs for both clients and administrators when submitting a new ticket.

If the "Send client email notification" checkbox is unchecked, the error also does not occur.

$hesklang['inve']='Invalid email file';

Everything is fine, the problem has been resolved. Somehow, the email notification file for the created request got corrupted. Re-downloading from the official website of the Russian package helped.

Glad to hear that fixed the problem!