PHPJunkyard support forum

I've got a weird problem. Any time I change a setting on the Hesk settings, it immediately comes back with a blank white webpage.

I can roll back to a previous backup and Hesk works just fine until I try to change a setting in the Hesk settings. I've done this several times and you get the same white page every time.

I tried to turn on debugging mode but I'm not seeing the error_log file in the Helpdesk folder.

Any thoughts?

This means the hesk_settings.inc.php file gets corrupted.

It usually happens when your Hesk admin files are not updated. I would make 100% sure I have the latest version of all the Hesk files uploaded; my guess is you have a mix of different version files.

It did turn out to be corrupted files.
I was able to resolve the issue by removing all of the front end files from the web server and install a fresh copy of everything. Once I connected it to the existing database, it all came back up normally.

Thank you!