PHPJunkyard support forum

Script URL: admin_main.php
Version of script: 3.4.3
Hosting company: webspaceconfig.de
URL of phpinfo.php: -
URL of session_test.php: -
What terms did you try when SEARCHING for a solution: "hesk_online"

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Hi,

I had an issue logging into HESK after I opened about 25-30 tickets in new tabs at the same time. I just recieved an "Service unavailable" (ERR_HTTP2_PROTOCOL_ERROR)- error. Since everything else was working (knowledge-base and other supporters could log in to HESK, etc.) I deleted my browser cache and cookies. But the login still wasn't possible.

Only after I deleted the mysql-Entry in "hesk_online" for my user I could login again.

I searched the forum but didn't find anything: what does this entry do an what does it have to do with the login? The "tmp" entry was very hig (about 180)....

thx

The "Service unavailable" (ERR_HTTP2_PROTOCOL_ERROR) is not an error Hesk generates, so not sure what went wrong.

The "tmp" field value in hesk_online table has no meaning, it is only used to take advantage of MySQL "ON UPDATE CURRENT_TIMESTAMP" to keep the "dt" timestamp updated. See /inc/users_online.inc.php file for related functions.