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What terms did you try when SEARCHING for a solution: POP3 mail fetching error

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We are experiencing a POP3 email fetching issue. Hesk doesn't download emails automatically, but when I run "inc/mail/hesk_pop3.php" through browser, the emails are downloaded. We are using Windows Server.

Hope you can help. Thanks.

As per POP3 fetching instructions:

7. To automatically convert emails to tickets you will need to setup a CRON job (scheduled task) to run the hesk_pop3.php script for example every 5 minutes. Most hosting companies support CRON jobs, please check your hosting control panel or contact your host.

On Windows, you will need to set up a scheduled task to run the hesk_pop3.php every 5 minutes or so. Or, if the server is publicly accessible, utilize a third party cron service to run the script.

Ok, I'll look for that. Thanks.