PHPJunkyard support forum

Script URL: https://cescensus.org.uk/helpdesk
Version of script: 3.4
Hosting company: UK2
URL of phpinfo.php: n/k
URL of session_test.php: n/k
What terms did you try when SEARCHING for a solution: PHP version 8

Write your message below:
Will there be a version of HESK that is compatible with PHP version 8.1? UK2 enforced an upgrade last night and our helpdesk no longer works.

Hesk 3.4.2 works on PHP 8.1. In fact, it's the version of PHP we use in development.

Something else must be going on. Perhaps something with your hesk_settings.inc.php file?

I see this page works for example (it doesn't use the hesk_settings.inc.php file):
https://cescensus.org.uk/helpdesk/language/en/text.php

But this one doesn't (it uses the hesk_settings.inc.php file):
https://cescensus.org.uk/helpdesk/ip_wh ... =127.0.0.1

Check if you have anything in your server error logs, or if there is an error_log file in your Hesk folder.

You were right, it seems to be the ini file. Thanks a lot, I was starting to despair.

I'll give you a bit more detail. I was using version 2.6.5 (yes I should have updated it). When it failed this morning I uploaded the 3.4.2 files into a new folder and amended the ini file. I added a few lines from the old one which seems to be what broke it. I really need to use the old database so I don't lose the existing tickets.

It now loads but I can't add any tickets, it just reloads the new ticket page. Any suggestions would be appreciated.

Thanks.

2.6.5 and 3.4.2 database and settings are not fully compatible.

The only correct way to make it work is to:
1. make a backup of your 2.6.5 database and files
2. upgrade the 2.6.5 version to 3.4.2 by precisely following the upgrade instructions in the docs. A copy of the instructions is here:
https://www.hesk.com/demo/docs/step-by- ... ml#upgrade

Following the official procedure should keep your settings and existing tickets.

I think I've sorted it now. The Captcha check doesn't work on our server. I've removed it and the tickets get created. I can work on the anti-spam but in the mean time I have a helpdesk that works and it's got all the existing tickets.

Thanks for your help. I couldn't have done an upgrade in the usual way because the helpdesk had crashed.