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how to change template colors
Posted: Thu Jan 05, 2023 8:13 pm
by trinz
I have seen some posts.
But i noticed they are very outdated..
Also the wiki/help pages on hesk
Can someone give me some updated ones please
https://www.hesk.com/knowledgebase/index.php?article=71
Also how do i remove the title so only the logo is showing?
i am using version 3.4.2
Thank you.
(I miss 2013 btw
)
Re: how to change template colors
Posted: Fri Jan 06, 2023 8:29 am
by Klemen
I'm afraid 2013 is gone and is not coming back
The article you mention is valid for HESK v2 (up to 2.8.10). In Hesk 3, the design had changed.
To modify the colors, you will need to modify the style files:
https://www.hesk.com/knowledgebase/?article=33
This indeed requires some CSS knowledge. I recommend that you get help of a designer if this is not your thing.
Also, you can fully customize the look in Hesk 3 by modifying the theme files:
https://www.hesk.com/knowledgebase/?article=102
Again, this requires some HTML/CSS knowledge.
If you don't use multi-language features, perhaps the easiest way to hide the title would be to just hide the entire .cust-help .header in the theme CSS by adding display:none to it.
Re: how to change template colors
Posted: Fri Jan 06, 2023 8:31 am
by Klemen
P.s.: you can still download Hesk v2 here:
https://www.hesk.com/download-legacy.php
We don't develop it anymore with new features, but it does receive security updates if needed. 2.8.10 is the latest version of Hesk 2.
Re: how to change template colors
Posted: Fri Jan 06, 2023 5:11 pm
by trinz
no that is fine. i know coding.. i just always have a hard time to find the right files for it...
i am still learning php.. i do know html and html5
thanks for your reply
Re: how to change template colors
Posted: Mon Feb 06, 2023 4:50 pm
by GezusK
Klemen wrote: Fri Jan 06, 2023 8:29 am
I'm afraid 2013 is gone and is not coming back
The article you mention is valid for HESK v2 (up to 2.8.10). In Hesk 3, the design had changed.
To modify the colors, you will need to modify the style files:
https://www.hesk.com/knowledgebase/?article=33
This indeed requires some CSS knowledge. I recommend that you get help of a designer if this is not your thing.
Also, you can fully customize the look in Hesk 3 by modifying the theme files:
https://www.hesk.com/knowledgebase/?article=102
Again, this requires some HTML/CSS knowledge.
If you don't use multi-language features, perhaps the easiest way to hide the title would be to just hide the entire .cust-help .header in the theme CSS by adding display:none to it.
I just did the update to 3.42, and my theme reverted back to the default colors, even though the theme selected is the one I created. I thought I'd try switching the theme back to default, and then back to custom, but I get a 500 error when I try to save the change.
Re: how to change template colors
Posted: Mon Feb 06, 2023 4:59 pm
by GezusK
Just discovered the error was a file permissions issue, but I still can't get the theme to change....that, or the update overwrote my custom theme, checking on that now.
Re: how to change template colors
Posted: Mon Feb 06, 2023 10:26 pm
by Klemen
Hesk doesn't overwrite any custom theme folders.
Make sure your custom theme is compatible with version 3.4.2; you may want to compare the files to the ones you have.
Re: how to change template colors
Posted: Tue Feb 07, 2023 3:41 pm
by GezusK
I was on 3.31 previously, so the format has changed in 3.42?
I'm only trying to change colors. That's just the css files, correct?
I'm doing comparisons, and the only difference I'm seeing are the hex colors being different, which is to be expected. I'm not sure what I'm missing.
Re: how to change template colors
Posted: Wed Feb 08, 2023 12:22 am
by Klemen
Several files have been changed in 3.4.x (not the overallstructure), but yes, colors are only in the CSS files.
I'm afraid I can't give any guidance here without seeing your actual help desk and files, I have no idea what state they are in and what changes have been made.