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404 error in 3.4.2 update
Posted: Sun Dec 11, 2022 1:40 pm
by samer
Hi everybody
after updating hesk to 3.4.2, when I want to enter admin page this error appears:
Please Help
Re: 404 error in 3.4.2 update
Posted: Sun Dec 11, 2022 6:04 pm
by Klemen
What is cookies.html? It's not something used by Hesk.
You may want to:
- double-check your "Help desk URL" in Hesk Admin > Settings > General
- disable any redirect/security/SEO scripts you have on your website
Re: 404 error in 3.4.2 update
Posted: Mon Dec 12, 2022 9:27 am
by samer
Hi Thanks for your reply
when I log out of Hesk this links appears
https://mysite.com/hesk/admin/index.php ... 795f9e&i=1
then it redirect to
https://mysite.com/hesk/admin/index.php ... 795f9e&i=2
then to
https://mysite.com/hesk/admin/index.php ... 795f9e&i=3
then the page I sceenshoted before appears
I have no redirects or other things on my site
Re: 404 error in 3.4.2 update
Posted: Mon Dec 12, 2022 9:31 am
by samer
the problem only appears when i want to enter admin
i can submit tickets normally
does admin pages appears like that
https://mysite.com/hesk/admin/?i=3
Re: 404 error in 3.4.2 update
Posted: Mon Dec 12, 2022 9:40 am
by Klemen
The ?i=1 ?i=2 and ?i=3 is not something Hesk adds. I have no idea where this is coming from on your website?
Does the same thing happen if you try from another computer using another browser (maybe something fishy is going on on your computer)?
Re: 404 error in 3.4.2 update
Posted: Mon Dec 12, 2022 10:18 am
by samer
can I send you the URL in private to check it if you have time?
The same problem appears on different computers, I don't think the problem is from my computer
Re: 404 error in 3.4.2 update
Posted: Mon Dec 12, 2022 10:22 am
by Klemen
Sure, send it in a private message
Re: 404 error in 3.4.2 update
Posted: Mon Dec 12, 2022 10:34 am
by samer
Thanks a lot I did
Re: 404 error in 3.4.2 update
Posted: Mon Dec 12, 2022 10:47 am
by Klemen
I had a look and there are two options:
1. either you use a CDN called "Ezoic" which adds code to your HTML output and creates the redirects,
2. or, your website has been hacked and someone added the redirects there.
For #1 check with your hosting company
For #2 upload ALL the original Hesk 3.4.2 files again EXCEPT hesk_settings.inc.php and see if that helps. If yes, you should change all your server passwords, scan it for viruses and do the same on your PC
Re: 404 error in 3.4.2 update
Posted: Mon Dec 12, 2022 7:51 pm
by samer
Thanks a lot for your help
the problem was in option 1 as you said
I removed ezoic from my site and everything is good now
I think the way of integration was wrong
Thanks a lot, you are the best