PHPJunkyard support forum

Hi there,

After upgrading from older version to latest 3.3.2, customer page custom field entries are not flushed/cleared after submitting a ticket. Old ticket data shown/selected in default. Which is not a good thing.

Also if we disable attachments, this error appears at the bottom of page when we view ticket.

Fatal error
: Uncaught Error: Call to undefined function hesk3_output_drag_and_drop_script() in C:\XXXXX\theme\hesk3\customer\view-ticket\view-ticket.php:309 Stack trace: #0 C:\XXXXXXXX\inc\common.inc.php(2534): include() #1 C:\XXXXXXXXXX\ticket.php(262): {closure}('./theme/hesk3/c...', Array) #2 {main} thrown in
C:\XXXXXXXXX\theme\hesk3\customer\view-ticket\view-ticket.php
on line
309

This is most likely caused by server-side code caching on your server.

Contact your hosting company and ask them to disable all caching for your Hesk directory. Or check in your web hosting control panel if you have a way to turn caching off.

what about the 2nd part of the question ???

Fatal error ???

The old version of the code is either cached (turning caching off will fix that too), or you didn't upload all the 3.3.2 version files to your server.