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Helpdesk Update
Posted: Fri Aug 26, 2022 8:46 am
by alibeydes
Hello; When I perform the update operation, the helpdesk cannot be reached. I've updated it 3 times, but 3.in the same way, the helpdesk becomes inaccessible directly.
Re: Helpdesk Update
Posted: Fri Aug 26, 2022 9:14 am
by Klemen
What version are you updating from?
What is the exact error message you see?
Re: Helpdesk Update
Posted: Fri Aug 26, 2022 10:06 am
by alibeydes
Durum Kontrolü
HESK version
3.2.3 - Güncelleme Var
HESK Güncellemesini Yap
PHP Sürümü
7.4.30 (MySQLi)
MySQL Sürümü
10.3.35-MariaDB-cll-lve
The page cannot be reached.
The admin page and the helpdesk page are completely inaccessible
Re: Helpdesk Update
Posted: Fri Aug 26, 2022 10:32 am
by Klemen
Do you have access to server error logs? Anything inside?
What happens if you manually turn debug mode on:
- download hesk_settings.inc.php from the server
- open it in
Notepad++ or some other powerful editor (not Microsoft Notepad)
- change
to
- save, upload and test
Re: Helpdesk Update
Posted: Fri Aug 26, 2022 10:49 am
by alibeydes
I don't have much information, can you help by connecting.