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Multiple email accounts working within Hesk
Posted: Wed Aug 24, 2022 12:31 pm
by jfarr2022
Hi guys,
I have just found Hesk and set it up locally this morning and all in all, it seems like a great solution for my needs.
One question I have though is, can it support multiple email accounts?
What I mean is we have 2 email accounts (probably more in the future) customerservices@ and processing@ and I'd like all emails to both accounts come into Hesk so Hesk is the main hub for all email enquiries. As it is, I can only seem to be able to see having one main email account without the option to add another.
Could this somehow be achieved using the categories?
Thanks
John
Re: Multiple email accounts working within Hesk
Posted: Wed Aug 24, 2022 3:09 pm
by Klemen
There's no built-in way to do that, but you can:
1. make a copy of the "inc/mail/hesk_imap.php" file (or hesk_pipe.php or hesk_pop3.php, depending on what you use)
2. open the copied file in a powerful text editor, such as the free
Notepad++
3. find and uncomment variables, and override the values; for example change
Code: Select all
// Uncomment lines below to use different IMAP login details than in settings
/*
$hesk_settings['imap'] = 1;
$hesk_settings['imap_job_wait'] = 15;
$hesk_settings['imap_host_name'] = 'imap.gmail.com';
$hesk_settings['imap_host_port'] = 993;
$hesk_settings['imap_enc'] = 'ssl';
$hesk_settings['imap_keep'] = 0;
$hesk_settings['imap_user'] = 'test@example.com';
$hesk_settings['imap_password'] = 'password';
*/
to
Code: Select all
// Uncomment lines below to use different IMAP login details than in settings
$hesk_settings['imap'] = 1;
$hesk_settings['imap_job_wait'] = 15;
$hesk_settings['imap_host_name'] = 'imap.example.com';
$hesk_settings['imap_host_port'] = 993;
$hesk_settings['imap_enc'] = 'ssl';
$hesk_settings['imap_keep'] = 0;
$hesk_settings['imap_user'] = 'second-email@example.com';
$hesk_settings['imap_password'] = 'password';
(tip: you can copy the settings from your hesk_settings.php file and just adjust the user and password)
4. save and run the file the same as you do the original one
Requires some manual labor, but it works
Re: Multiple email accounts working within Hesk
Posted: Thu Aug 25, 2022 9:55 am
by jfarr2022
Great, but if I had 3 email addresses for example, I would need a copy of this file for each email account?
Re: Multiple email accounts working within Hesk
Posted: Thu Aug 25, 2022 10:25 am
by Klemen
Correct
Re: Multiple email accounts working within Hesk
Posted: Sun Dec 10, 2023 3:30 am
by rahulsingh
Do I need to setup any cronjob after creating 3 different files? Or just leave normally.
Re: Multiple email accounts working within Hesk
Posted: Sun Dec 10, 2023 9:31 am
by Klemen
Each file needs a cron job.