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new ticket entry screen there are 2 tables that I want to remove? (version Hesk 3.3.0)

Posted: Thu Jul 14, 2022 6:54 pm
by mayadesk
good work,
Thank you very much for an amazing software you made.

In the new ticket entry screen there are 2 tables that I want to remove. picture attached. what can i do about it?

i want to remove 2 cells i specified

Thanks for help
Yours truly

Image
https://drive.google.com/file/d/1LBblic ... sp=sharing

Re: new ticket entry screen there are 2 tables that I want to remove? (version Hesk 3.3.0)

Posted: Thu Jul 14, 2022 7:06 pm
by Klemen
You can hide both in Hesk settings:

1. go to Admin > Settings > Help desk > look under "Features"
2. find "Require subject" and set it to "Hide in customer form"
3. find "Customer priority" and turn it off
4. save changes

Re: new ticket entry screen there are 2 tables that I want to remove? (version Hesk 3.3.0)

Posted: Thu Jul 14, 2022 7:21 pm
by mayadesk
Thank you very much brother,
I've been searching since morning. There are no code pages that I haven't looked at. Thank you so much. Good work