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How can I get the new tickets to show up on a different page?

Posted: Wed Jun 29, 2022 9:10 pm
by Beck
Okay, so I'm coding a website for my web hosting business (the code is all locally hosted right now while I develop the site) and I have an admin page I'm creating. I want to be able to link the Helpdesk admin view of the tickets to my admin page so I can have everything a little more organized. Basically having it so theres a section that has the active tickets show up in the main area of my admin page without having to go into a new tab to access the tickets and all the settings. This way, whenever you log into your admin account, it shows all the open tickets giving the empty page some content while making the job a little easier and more efficient. My admin page code is in the folder "admin" and all the code of help desk is in the folder "tickets". I have a Google Drive with my admin page but I don't have the code in the tickets folder since it would take too long to upload. I'm not experienced enough in php that I can't do this myself.

The Google Drive:
https://drive.google.com/drive/folders/ ... sp=sharing

Re: How can I get the new tickets to show up on a different page?

Posted: Fri Jul 01, 2022 3:27 pm
by Klemen
Since there is no API available for Hesk what you will need to do is manually query the Hesk database to lookup the tickets you need, and display them.

Unfortunately something like this requires customization that is out of the scope of our support. Your best bet may be hiring a code, for example by posting a project to sites like upwork.com or freelancer.com