PHPJunkyard support forum

Posted: **Mon May 23, 2022 11:17 am**

hello everyone,\
i'm new to hesk. 3.2.5
I got imap working on office 365.
It also reads the mail neatly, but gives 4 error messages with every connection.

it give the error after its disconnect message?

i try it from the shell.

Code: Select all

php hesk_imap.php
<pre>Connected to the IMAP server &quot;{outlook.office365.com:993/imap/ssl}&quot;.</pre>
<pre>Unread messages found: 1</pre>
<pre>Ticket 2Z8-9RW-B6B9 created/updated.</pre>
<br /><br />

<pre>Disconnected from the IMAP server.</pre>
<pre>Can't connect to AMS-efz.ms-acdc.office.com,993: Connection refused</pre>
<pre>Can't connect to AMS-efz.ms-acdc.office.com,993: Connection refused</pre>
<pre>Can't connect to AMS-efz.ms-acdc.office.com,993: Connection refused</pre>
<pre>Can't connect to AMS-efz.ms-acdc.office.com,993: Connection refused</pre>

what can i do.

Thanks for helping
Wilco

Posted: **Mon May 23, 2022 11:26 am**

Not sure what is happening there, the "connection refused" indeed come after Hesk disconnects from the server. After the imap_close() call, Hesk does not establish any additional connections.

Maybe something on your server is trying to keep connections active, or is pinging active connections? Malware, virus scanner, firewall, ...?

Posted: **Mon May 23, 2022 12:01 pm**

its only if i run the script?

and if i disable debug then:

Code: Select all

 php hesk_imap.php
<h2>An error occured.</h2><p>For details turn <b>Debug mode</b> ON in settings and run this script again.</p>

Posted: **Mon May 23, 2022 12:18 pm**

Ah, OK, this probably means the script was able to connect to the IMAP server only on 5th attempt - the first 4 were unsuccessful and the errors are displayed at the end.

Not sure why first 4 would fail and the 5th would succeed? If it works though, you could ignore these errors.

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