Problem updating Hesk from 3.2.2 to 3.2.5
Posted: Mon Apr 25, 2022 7:12 pm
Script URL: https://support.kgn.schule/
Version of script: 3.2.2
Hosting company: Webhostone.de
URL of phpinfo.php: I don’t know
URL of session_test.php: I don’t know
What terms did you try when SEARCHING for a solution: (which results in an error on this forum saying that this is forbidden
Write your message below:
Hi,
I’m trying to upgrade Hesk from version 3.2.2 to 3.2.5 and when I upload all the files in the installation folder, replacing existing files and folders as instructed, I get:
Any ideas?
Thanks for your help.
Andreas
Version of script: 3.2.2
Hosting company: Webhostone.de
URL of phpinfo.php: I don’t know
URL of session_test.php: I don’t know
What terms did you try when SEARCHING for a solution:
Code: Select all
Fatal error: require_once(): Failed opening required '../inc/statuses.inc.php'Write your message below:
Hi,
I’m trying to upgrade Hesk from version 3.2.2 to 3.2.5 and when I upload all the files in the installation folder, replacing existing files and folders as instructed, I get:
Verifying your HESK installation...
OK
Code: Select all
Warning: require_once(../inc/statuses.inc.php): failed to open stream: No such file or directory in /home/www/ticketsystem/inc/email_functions.inc.php on line 21Code: Select all
Fatal error: require_once(): Failed opening required '../inc/statuses.inc.php' (include_path='.:/usr/share/php') in /home/www/ticketsystem/inc/email_functions.inc.php on line 21Thanks for your help.
Andreas